My cursor is not working as it should with my software!
The cursor or pen you use with your digitizer outputs codes which relate to the button pressed. Your software is programmed to react to the code it receives from the different buttons. There are three possibilities when it comes to resolving this issue.
1. The cursor is not outputting the codes it should, easy to diagnose. Download the TCU 3.4.1 Tablet configuration utility and test each button in turn, the utility is located at this link: tcu.exe or you can go to this link and download from here: http://www.interworldna.com/GTCO/gtco-drivers.php
2. The Tabletworks driver has been modified by someone to output certain commands which are not compatible with the program you are running, contact support at the software vendor whose software you are using.
3. The software program you are using allows you to change the button assignments and this has been modified, please read your software manual or contact your software vendor.

[The QuikRuler works without any additional cables with the Roll-Up Digitizer however to use it with the SLII you must purchase the optional cable kit which includes a separate power supply for the QR. The QuikRuler will only work with Super L series tablets which have the grey colored Super LII controller. [Will not work with Type 5 or 5A (Black Box) controllers]

How can I test my GTCO Digitizer?
THIS TEST ONLY APPLIES TO THE SUPER L, SUPER LII AND SUPER LII (with Type 5, 5A and Grey Box Super L Controllers) These tests are not Valid for the Super LIII and Super LIV. (Black Plastic Box Controllers)
[When a digitizer does not work it is normally because of 3 possible reasons.
1. The digitizer is defective! 2. The Serial Interface (Com Port) on your computer is defective! 3. Your application or Windows WinTab driver is not setup correctly.
The following procedure covers testing the digitizer, once you eliminate this possibility you can get your IT support person or a technician to check out your serial port. This procedure requires you to first download the GTCOTEST Program from our Web site or to locate this program on disk 1 of your driver set that was provided with your digitizer.
1. To download the GTCOTEST.EXE program go to http://www.gtco.com/files/gtest.exe and download this and install to your computer. (You need to install this while in Windows)
2. Restart Windows by selecting [START]-> [SHUTDOWN]->[RESTART IN MSDOS MODE] , this will start your machine into DOS, we want to eliminate Windows from this procedure in order to test just the Digitizer. (With Win2000 and XP you may need to find a bootable DOS disk, to boot into plain DOS or if Wintab is not loaded you can open a cmd box (Start -> Run - type "cmd" )
3. Once in DOS find the GTCOTEST program by going to the MS-DOS Folder/Directory where you downloaded it. Use the DOS "Dir " command. Say the file was placed in the GTCO Folder on your C: Drive then type ' CD GTCO ' to verify you are in the correct folder type " dir [ENTER] and you should see the GTCOTEST.EXE program listed.
4. Now type GTCOTEST [ENTER] -> this will start the test program.
5. Select communication and make sure you select the correct com port.
6. Select super set code "01" on your digitizers superset menu. If your digitizer does not have a super set menu then using the dip switches set the tablet to the following: high resolution binary, 9600 baud, 8 data bits, 1 stop bit, no parity, continuous mode. The rest of the settings are not critical for this test.
7. Now select Output from the menu option on the right hand side, select high resolution binary and voila you should see the co-ordinates coming from the table. Move the cursor or pen on the tablet to the bottom left corner and the co-ordinates should read close to 0.0000,0.0000 move to the top right and the number should be much larger.
8. To test the grid you will need to run the read diode diagnostic, copy down ALL the 1's and 0's exactly as displayed and fax them to our support department. If you have a printer attached to your LPT1 port you may be able to do a print screen from the diode display. A musical tone at power up usually indicates a bad diode in the grid, occasionally this could be due to a defective power supply. Voltages are listed at this link.
9. There are other tests under the diagnostic menu, to interpret them you may need to call our technical support department. Calls for digitizer support while under warranty are free, after the 1 year warranty period the support department will charge you $75.00 per incidence. Windows 2000 and XP require special settings in the tablet works driver to be changed, suggest you call support at 877-902-2979

[All GTCO Super L, Super LII, Super L II , Super LX, Roll Up's and Accutab tablets emit 4 short beeps when you apply power. If you get these four beeps then with 99% certainty the digitizer is working correctly and the problem could or should be elsewhere.]

[No, the power supply is no longer available. In some cases we are able to repair these however you may want to consider buying a new tablet as the type 5 controller is more than 15 years old. For repair estimates call 1-877-902-2979.

The DigiPad PC was obsoleted about 10 or more years ago. This controller was designed to work with 286 and 386 computers and will not work with the new high speed systems available today. We do however offer an upgrade controller that will allow you to use this tablet and cursor, the part number is: UPGDPC2SLII - Call 1-800-663-6001 for a quote or email: sales@interwld.com There are very limited quantities of these controllers and once gone that is it. (dated April 2009)

Will the Super L II tablet with Type 5 or 5A controller work with Windows 98/98ME/NT,2000, XP Vista or Windows 7?
Yes, all GTCO controllers that have been sold in the last 20 years will work with Win 3.1, 95, 98, ME, NT, 2000, XP, Vistaand Windows 7. You will require the latest Wintab driver which can be downloaded from our web site at this link Select the correct one for your Operating System.]
Set the switches on the controller as follows
These switches to be on, the rest off.
Switch Bank 1: 3, 4 and 8 on
Switch Bank 2: 5 on
Switch Bank 3: 3, 4 & 7 on
The only variable to the above is as follows
Switch bank 3 switch number 5 should be on if you are using a 16 button cursor, off for 4 button or stylus.
Reset controller and after this reboot Windows. After booting you should be able to move the windows pointer around the desktop using the digitizer puck/cursor. If this does not happen you will need to talk with support to do further diagnostics on the digitizer.
If your controller has no switches which is the case in all the digitizers since the Super L III then make sure you set your superset menu to S01.
If you are interfacing via USB you do not need to set the superset menu.

What should the voltages on the output of my Power Supply for my Type 5 and 5A
Controller be?
Pin Voltage 1 5V 2 5V 3 NC 4 12V 5 NC 6 -12V 7 COM 8 COM 9 Grnd
5v - 2A 12V - 0.5A -12V - 0.1A

We currently own a GTCO QuickRuler Roll-up II and would like to connect to our PC. What will we require to do this?
You will need to have the unit connected with a cable to the PC, what cable depends on the model quickruler you have.
If it is older than 2007 (Date Bought) then a serial cable if it is 2 years or newer then more than likely USB cable.
You will also need the Driver which can be downloaded at this url:
http://www.interworldna.com/Home/gtco_drivers/qr_ibm.exe
This driver hooks into the keyboard interupt such that whatever program is running when you click on the send menu option on the QuickRuler the program will receive the number displayed on the QR into the application.

What do the Diagnostic tones on the GTCO Super L II mean?
The Super L, Super LII and Super LII emits 4 short beeps for a succesful power up. If you get any other sequence of beeps the controller has detected a failure and in the case of the Super LII will stop functioning completely.
These are the most common failures with a description of each:
4 Short Beeps - Successful Power Up
Continuous Tone - Transducer is outside the active area, will stop when transducer returns to active area.
5 short beeps pause 5 short beeps pause ... - Grid Cable not properly seated or Tablet Lines missing (Critical Failure)
Hi Low Continuous Sequence ... Tablet not detected
Multiple short beeps (16 in rapid succession) - Critical Grid Failure Call Interworld - 877-902-2979.

My Roll Up Digitizer (RUD) has a kink in it and now part of the digitizer is dead, can this be fixed?
The Roll Up 1, 2 or 3 all utilize a silk screen grid which when damaged renders the grid useless. As this grid is sandwiched between a rubber backing and a mylar substrate it is not repairable. So, the answer to your question is "there is nothing you can do with this digitizer" not repairable and is end of life for this unit. You need to buy new digitizer. Sorry for the bad news.

Constant Beep from my Roll Up Digitizer, about 1 beep per second. What does this mean?
If you are receiving 1 beep per second then unplug the Pen and/or Cursor. You should notice no change in the beep tone. This indicates a defective pen or cursor. Suggest you replace the pen or cursor and this should correct the problem.

We need to connect our Roll Up Serial Digitizer to our computer which only has a USB port, can we use any USB to Serial adapter?
The answer is no if you will be using the GTCOCalcomp Tabletworks driver. This driver requires a specific model USB to Serial Adapter if it does not see this adapter the driver will not work and neither will the digitizer. If you are interfacing without the tabletworks (wintab) driver, then the software vendor will dictate how you need to connect - contact your software supplier. You can order the USB adapter from this web site or from any GTCOCalcomp authorized distributor. Here is a link to order the adapter from Interworld:

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